{"id":155,"date":"2018-05-16T12:42:01","date_gmt":"2018-05-16T16:42:01","guid":{"rendered":"http:\/\/tat.lesaintdev.com\/2019-2020\/?page_id=155"},"modified":"2020-10-20T15:51:34","modified_gmt":"2020-10-20T19:51:34","slug":"donnees-sur-les-operations-du-tribunal","status":"publish","type":"page","link":"https:\/\/rapportannuel.tat.gouv.qc.ca\/2019-2020\/donnees-sur-les-operations-du-tribunal\/","title":{"rendered":"Donn\u00e9es sur les op\u00e9rations du Tribunal"},"content":{"rendered":"<p>Dans sa planification strat\u00e9gique 2016-2020, le Tribunal a pr\u00e9vu des objectifs \u00e0 atteindre pour le d\u00e9lai de traitement des dossiers, que ce soit pour la mise au r\u00f4le, le d\u00e9lib\u00e9r\u00e9 ou la fermeture des dossiers. Les r\u00e9sultats \u00e0 cet effet sont pr\u00e9sent\u00e9s dans la section du rapport annuel consacr\u00e9e \u00e0 la <a href=\"https:\/\/rapportannuel.tat.gouv.qc.ca\/2019-2020\/wp-content\/uploads\/sites\/7\/2020\/10\/5229-4_tat_ra-2019-2020_resultats-planif-strategique.pdf\">planification strat\u00e9gique<\/a>.<\/p>\n<p>La pr\u00e9sente section fait \u00e9tat des autres statistiques en lien avec les op\u00e9rations de la Vice-pr\u00e9sidence de la Division de la sant\u00e9 et de la s\u00e9curit\u00e9 du travail (SST) et de la Vice-pr\u00e9sidence des divisions des relations du travail, des services essentiels, et de la construction et de la qualification professionnelle (RT).<\/p>\n<h2>Inventaire des dossiers<\/h2>\n<p>L\u2019inventaire des dossiers est constitu\u00e9 de tous les dossiers ouverts et en attente de fermeture. La grande majorit\u00e9 de ces dossiers est en traitement, c\u2019est-\u00e0-dire qu\u2019une date d\u2019audience a \u00e9t\u00e9 fix\u00e9e, qu\u2019une audience a \u00e9t\u00e9 tenue, que le dossier est en d\u00e9lib\u00e9r\u00e9, qu\u2019une conciliation est en cours ou que le dossier a \u00e9t\u00e9 mis en suspens \u00e0 la demande des parties. L&rsquo;augmentation de l&rsquo;inventaire des dossiers est une cons\u00e9quence directe de l&rsquo;augmentation des recours d\u00e9pos\u00e9s au Tribunal depuis quelques ann\u00e9es. Par ailleurs, soulignons que les dossiers en attente de traitement \u00e0 la Division des relations du travail concernent presque exclusivement des plaintes d\u00e9pos\u00e9es en vertu de la <em>Loi sur les normes du travail<\/em>.<\/p>\n<p><strong>Tableau 5<\/strong><\/p>\n<h3><strong>Inventaire des dossiers\u00a0<\/strong><\/h3>\n<table style=\"width: 100.196%; height: 199px; border-collapse: collapse;\" border=\"1\">\n<tfoot>\n<tr style=\"height: 35px;\">\n<td style=\"width: 25%; height: 35px;\">Total<\/td>\n<td style=\"width: 8.11831%; height: 35px; text-align: center;\"><strong>46 546<\/strong><\/td>\n<td style=\"width: 8.21565%; height: 35px; text-align: center;\"><strong>40 246<\/strong><\/td>\n<td style=\"width: 8.41045%; height: 35px; text-align: center;\"><strong>35 762<\/strong><\/td>\n<td style=\"width: 8.00273%; height: 35px; text-align: center;\"><strong>17 345<\/strong><\/td>\n<td style=\"width: 8.31303%; height: 35px; text-align: center;\"><strong>11 570<\/strong><\/td>\n<td style=\"width: 7.72883%; height: 35px; text-align: center;\"><strong>11 763<\/strong><\/td>\n<td style=\"width: 8.62462%; text-align: center; height: 35px;\"><strong>44 818<\/strong><\/td>\n<td style=\"width: 8.88913%; text-align: center; height: 35px;\"><strong>38 980<\/strong><\/td>\n<td style=\"width: 8.67708%; text-align: center; height: 35px;\"><strong>34 029<\/strong><\/td>\n<\/tr>\n<\/tfoot>\n<thead>\n<tr style=\"height: 34px;\">\n<td style=\"width: 25%; height: 67px;\" rowspan=\"2\">Vice-pr\u00e9sidences<\/td>\n<td style=\"width: 24.7444%; height: 33px; text-align: center;\" colspan=\"3\">Dossiers \u00e0 fermer (inventaire) au 31 mars<\/td>\n<td style=\"height: 33px; text-align: center; width: 24.0446%;\" colspan=\"3\">Dossiers en attente de traitement au 31 mars<\/td>\n<td style=\"width: 26.1908%; text-align: center; height: 33px;\" colspan=\"3\">Nombre de recours re\u00e7us dans l&rsquo;ann\u00e9e financi\u00e8re<\/td>\n<\/tr>\n<tr style=\"height: 34px;\">\n<td style=\"width: 8.11831%; height: 34px; text-align: center;\"><strong>2020<\/strong><\/td>\n<td style=\"width: 8.21565%; height: 34px; text-align: center;\"><strong>2019<\/strong><\/td>\n<td style=\"width: 8.41045%; height: 34px; text-align: center;\"><strong>2018<\/strong><\/td>\n<td style=\"width: 8.00273%; height: 34px; text-align: center;\"><strong>2020<\/strong><\/td>\n<td style=\"width: 8.31303%; height: 34px; text-align: center;\"><strong>2019<\/strong><\/td>\n<td style=\"width: 7.72883%; height: 34px; text-align: center;\"><strong>\u00a02018<\/strong><\/td>\n<td style=\"width: 8.62462%; text-align: center; height: 34px;\"><strong>2019-2020<\/strong><\/td>\n<td style=\"width: 8.88913%; text-align: center; height: 34px;\"><strong>2018-2019<\/strong><\/td>\n<td style=\"width: 8.67708%; text-align: center; height: 34px;\"><strong>2017-2018<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 34px;\">\n<td style=\"width: 25%; height: 34px;\">Sant\u00e9 et s\u00e9curit\u00e9 du travail<\/td>\n<td style=\"width: 8.11831%; height: 34px; text-align: center;\">38 935<\/td>\n<td style=\"width: 8.21565%; height: 34px; text-align: center;\">32 651<\/td>\n<td style=\"width: 8.41045%; height: 34px; text-align: center;\">28 993<\/td>\n<td style=\"width: 8.00273%; height: 34px; text-align: center;\">14 261<\/td>\n<td style=\"width: 8.31303%; height: 34px; text-align: center;\">8 982<\/td>\n<td style=\"width: 7.72883%; height: 34px; text-align: center;\">9 493<\/td>\n<td style=\"width: 8.62462%; text-align: center; height: 34px;\">37 281<\/td>\n<td style=\"width: 8.88913%; text-align: center; height: 34px;\">31 370<\/td>\n<td style=\"width: 8.67708%; text-align: center; height: 34px;\">27 815<\/td>\n<\/tr>\n<tr style=\"height: 63px;\">\n<td style=\"width: 25%; height: 63px;\">Relations du travail, services essentiels, et construction et qualification professionnelle<\/td>\n<td style=\"width: 8.11831%; height: 63px; text-align: center;\">7 611<\/td>\n<td style=\"width: 8.21565%; height: 63px; text-align: center;\">7 595<\/td>\n<td style=\"width: 8.41045%; height: 63px; text-align: center;\">6 769<\/td>\n<td style=\"width: 8.00273%; height: 63px; text-align: center;\">3 084*<\/td>\n<td style=\"width: 8.31303%; height: 63px; text-align: center;\">2 588<\/td>\n<td style=\"width: 7.72883%; height: 63px; text-align: center;\">2 270<\/td>\n<td style=\"width: 8.62462%; text-align: center; height: 63px;\">7 537<\/td>\n<td style=\"width: 8.88913%; text-align: center; height: 63px;\">7 610<\/td>\n<td style=\"width: 8.67708%; text-align: center; height: 63px;\">6 214<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>* Certains dossiers re\u00e7us en mars 2020 n\u2019ont pu \u00eatre ouverts avant la fin de l\u2019exercice financier 2019-2020 en raison de la pand\u00e9mie de la COVID-19.<\/p>\n<h2>Dossiers ouverts et ferm\u00e9s<\/h2>\n<p><strong>Tableau 6<\/strong><\/p>\n<h3><strong>Nombre de dossiers ouverts et ferm\u00e9s <\/strong><\/h3>\n<table style=\"width: 100%; height: 331px; border-collapse: collapse;\" border=\"1\">\n<tfoot>\n<tr style=\"height: 35px;\">\n<td style=\"width: 25%; height: 35px;\">Total<\/td>\n<td style=\"width: 12.5%; height: 35px; text-align: center;\"><strong>44 818<\/strong><\/td>\n<td style=\"width: 12.5%; height: 35px; text-align: center;\"><strong>38 980<\/strong><\/td>\n<td style=\"width: 12.5%; height: 35px; text-align: center;\"><strong>34 029<\/strong><\/td>\n<td style=\"width: 12.5%; height: 35px; text-align: center;\"><strong>37 940<\/strong><\/td>\n<td style=\"width: 12.5%; height: 35px; text-align: center;\"><strong>34 612<\/strong><\/td>\n<td style=\"width: 12.5%; height: 35px; text-align: center;\"><strong>33 895<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 64px;\">\n<td style=\"width: 25%; height: 64px;\">Pourcentage total d\u2019augmentation par rapport<br \/>\n\u00e0 2017-2018<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 64px;\"><strong>31,7 %<\/strong><\/td>\n<td style=\"width: 12.5%; text-align: center; height: 64px;\"><strong>14,5 %<\/strong><\/td>\n<td style=\"width: 12.5%; text-align: center; height: 64px;\"><strong>\u2013<\/strong><\/td>\n<td style=\"width: 12.5%; text-align: center; height: 64px;\"><strong>11,9 %<\/strong><\/td>\n<td style=\"width: 12.5%; text-align: center; height: 64px;\"><strong>2,1 %<\/strong><\/td>\n<td style=\"width: 12.5%; text-align: center; height: 64px;\"><strong>\u2013<\/strong><\/td>\n<\/tr>\n<\/tfoot>\n<thead>\n<tr style=\"height: 34px;\">\n<td style=\"width: 25%; height: 68px;\" rowspan=\"2\">Vice-pr\u00e9sidences<\/td>\n<td style=\"width: 37.5%; height: 34px; text-align: center;\" colspan=\"3\">Dossiers ouverts<\/td>\n<td style=\"width: 37.5%; height: 34px; text-align: center;\" colspan=\"3\">Dossiers ferm\u00e9s<\/td>\n<\/tr>\n<tr style=\"height: 34px;\">\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2019-2020<\/strong><\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2018-2019<\/strong><\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2017-2018\u00a0<\/strong><\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2019-2020<\/strong><\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2018-2019<\/strong><\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2017-2018\u00a0<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 34px;\">\n<td style=\"width: 25%; height: 34px;\">Sant\u00e9 et s\u00e9curit\u00e9 du travail<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">37 281<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">31 370<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">27 815<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">30 431<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">27 840<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">27 443<\/td>\n<\/tr>\n<tr style=\"height: 43px;\">\n<td style=\"width: 25%; height: 43px;\">Pourcentage d\u2019augmentation par rapport \u00e0 2017-2018<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 43px;\">34 %<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 43px;\">12,8 %<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 43px;\">\u2013<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 43px;\">10,9 %<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 43px;\">1,4 %<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 43px;\">\u2013<\/td>\n<\/tr>\n<tr style=\"height: 64px;\">\n<td style=\"width: 25%; height: 64px;\">Relations du travail, services essentiels, et construction et qualification professionnelle<\/td>\n<td style=\"width: 12.5%; height: 64px; text-align: center;\">7 537<\/td>\n<td style=\"width: 12.5%; height: 64px; text-align: center;\">7 610<\/td>\n<td style=\"width: 12.5%; height: 64px; text-align: center;\">6 214<\/td>\n<td style=\"width: 12.5%; height: 64px; text-align: center;\">7 509<\/td>\n<td style=\"width: 12.5%; height: 64px; text-align: center;\">6 772<\/td>\n<td style=\"width: 12.5%; height: 64px; text-align: center;\">6 452<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 25%; height: 23px;\">Pourcentage d\u2019augmentation par rapport \u00e0 2017-2018<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">21,3%<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">22,5 %<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">\u2013<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">16,4 %<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">5 %<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">\u2013<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Tableau 7<\/strong><\/p>\n<h3><strong>Nombre de dossiers ferm\u00e9s par type de fermeture<\/strong><\/h3>\n<table style=\"width: 100%; height: 313px; border-collapse: collapse;\" border=\"1\">\n<tfoot>\n<tr style=\"height: 23px;\">\n<td style=\"width: 25%; height: 23px;\">Total<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\"><strong>30 431<\/strong><\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\"><strong>27 840<\/strong><\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\"><strong>27 443<\/strong><\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\"><strong>7 509<\/strong><\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\"><strong>6 772<\/strong><\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\"><strong>6 452<\/strong><\/td>\n<\/tr>\n<\/tfoot>\n<thead>\n<tr style=\"height: 34px;\">\n<td style=\"width: 25%; height: 68px;\" rowspan=\"2\">Types de fermeture<\/td>\n<td style=\"width: 37.5%; height: 34px; text-align: center;\" colspan=\"3\">Vice-pr\u00e9sidence SST<\/td>\n<td style=\"width: 107.02%; height: 34px; text-align: center;\" colspan=\"3\">Vice-pr\u00e9sidence RT<\/td>\n<\/tr>\n<tr style=\"height: 34px;\">\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2019-2020<\/strong><\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2018-2019<\/strong><\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2017-2018\u00a0<\/strong><\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2019-2020<\/strong><\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2018-2019<\/strong><\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\"><strong>2017-2018\u00a0<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 34px;\">\n<td style=\"width: 25%; height: 34px;\">Nombre de dossiers ferm\u00e9s par d\u00e9cision<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">6 187<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">6 919<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">6 816<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">2 312<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">2 098<\/td>\n<td style=\"width: 12.5%; height: 34px; text-align: center;\">2 121<\/td>\n<\/tr>\n<tr style=\"height: 50px;\">\n<td style=\"width: 25%; height: 50px;\">Nombre de dossiers ferm\u00e9s par accord ent\u00e9rin\u00e9 par le Tribunal*<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">4 893<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">3 993<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">4 070<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">\u2013<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">\u2013<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">\u2013<\/td>\n<\/tr>\n<tr style=\"height: 65px;\">\n<td style=\"width: 25%; height: 65px;\">Nombre de dossiers ferm\u00e9s par d\u00e9sistement ou r\u00e8glement \u00e0 la suite d&rsquo;une conciliation par le Tribunal<\/td>\n<td style=\"width: 12.5%; height: 65px; text-align: center;\">11 120<\/td>\n<td style=\"width: 12.5%; height: 65px; text-align: center;\">10 204<\/td>\n<td style=\"width: 12.5%; height: 65px; text-align: center;\">11 034<\/td>\n<td style=\"width: 12.5%; height: 65px; text-align: center;\">1 579<\/td>\n<td style=\"width: 12.5%; height: 65px; text-align: center;\">1 766<\/td>\n<td style=\"width: 12.5%; height: 65px; text-align: center;\">1 572<\/td>\n<\/tr>\n<tr style=\"height: 50px;\">\n<td style=\"width: 25%; height: 50px;\">Nombre de dossiers ferm\u00e9s par d\u00e9sistement ou r\u00e8glement par les parties<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">8 168<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">6 687<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">5 494<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">3 618<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">2 908<\/td>\n<td style=\"width: 12.5%; height: 50px; text-align: center;\">2 759<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 25%; height: 23px;\">Nombre de dossiers ferm\u00e9s par le Tribunal de fa\u00e7on administrative<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">63<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">37<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">29<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">\u2013<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">\u2013<\/td>\n<td style=\"width: 12.5%; text-align: center; height: 23px;\">\u2013<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>* Il s\u2019agit des accords ent\u00e9rin\u00e9s en vertu du 3<sup>e<\/sup>\u00a0alin\u00e9a de l\u2019article\u00a023 de la <em>Loi instituant le Tribunal administratif du travail<\/em> (LITAT), alin\u00e9a ne s\u2019appliquant qu\u2019\u00e0 la Division de la sant\u00e9 et de la s\u00e9curit\u00e9 du travail.<\/p>\n<h2>D\u00e9lai moyen de d\u00e9lib\u00e9r\u00e9<\/h2>\n<p>Le d\u00e9lai moyen de d\u00e9lib\u00e9r\u00e9 correspond \u00e0 la p\u00e9riode au cours de laquelle le juge administratif analyse le dossier et r\u00e9dige sa d\u00e9cision. L\u2019article\u00a045 de la <em>Loi instituant le Tribunal administratif du travail<\/em> (LITAT) pr\u00e9voit que, sous r\u00e9serve d\u2019une r\u00e8gle particuli\u00e8re pr\u00e9vue dans une loi, le Tribunal doit rendre sa d\u00e9cision dans les trois mois suivant la mise en d\u00e9lib\u00e9r\u00e9. Le dernier alin\u00e9a de l\u2019article\u00a0359 de la <em>Loi sur les accidents du travail et les maladies professionnelles<\/em> (LATMP) apporte une exception \u00e0 cette r\u00e8gle g\u00e9n\u00e9rale en pr\u00e9voyant un d\u00e9lai de d\u00e9lib\u00e9r\u00e9 de 60\u00a0jours pour les dossiers prioritaires.<\/p>\n<p>En ce qui a trait aux requ\u00eates en accr\u00e9ditation, le <em>Code du travail<\/em> pr\u00e9voit qu\u2019elles doivent \u00eatre trait\u00e9es en moins de 60 jours. Les dossiers urgents de la Division des relations du travail et de la Division de la construction et de la qualification professionnelle sont trait\u00e9s selon le degr\u00e9 d\u2019urgence de la situation.<\/p>\n<p>Le Tribunal calcule un d\u00e9lai moyen de d\u00e9lib\u00e9r\u00e9 qui englobe tous les dossiers ferm\u00e9s par d\u00e9cision au cours de l\u2019ann\u00e9e, peu importe leur niveau d\u2019urgence. En 2019-2020, le d\u00e9lai moyen a \u00e9t\u00e9 de 42 jours dans la Division de la sant\u00e9 et de la s\u00e9curit\u00e9 du travail, de 54 jours dans la Division des relations du travail, de 4 jours dans la Division des services essentiels, et de 52 jours dans la Division de la construction et de la qualification professionnelle.<\/p>\n<p><strong>Tableau 8<\/strong><\/p>\n<h3><strong>D\u00e9lai moyen de d\u00e9lib\u00e9r\u00e9<\/strong><\/h3>\n<table style=\"width: 100%; height: 187px; border-collapse: collapse;\" border=\"1\">\n<thead>\n<tr style=\"height: 33px;\">\n<td style=\"width: 35%; height: 44px;\" rowspan=\"2\">Divisions<\/td>\n<td style=\"width: 65%; height: 10px; text-align: center;\" colspan=\"3\">D\u00e9lai moyen de d\u00e9lib\u00e9r\u00e9 (n<sup>bre<\/sup> de jours)<\/td>\n<\/tr>\n<tr style=\"height: 34px;\">\n<td style=\"width: 21.66%; height: 34px; text-align: center;\"><strong>2019-2020<\/strong><\/td>\n<td style=\"width: 21.66%; height: 34px; text-align: center;\"><strong>2018-2019<\/strong><\/td>\n<td style=\"width: 21.66%; height: 34px; text-align: center;\"><strong>2017-2018<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 34px;\">\n<td style=\"width: 35%; height: 34px;\">Sant\u00e9 et s\u00e9curit\u00e9 du travail<\/td>\n<td style=\"width: 21.66%; height: 34px; text-align: center;\">42<\/td>\n<td style=\"width: 21.66%; height: 34px; text-align: center;\">46<\/td>\n<td style=\"width: 21.66%; height: 34px; text-align: center;\">41<\/td>\n<\/tr>\n<tr style=\"height: 34px;\">\n<td style=\"width: 35%; height: 34px;\">Relations du travail<\/td>\n<td style=\"width: 21.66%; height: 34px; text-align: center;\">54<\/td>\n<td style=\"width: 21.66%; height: 34px; text-align: center;\">47<\/td>\n<td style=\"width: 21.66%; height: 34px; text-align: center;\">53<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 35%; height: 26px;\">Services essentiels<\/td>\n<td style=\"width: 21.66%; height: 26px; text-align: center;\">4<\/td>\n<td style=\"width: 21.66%; height: 26px; text-align: center;\">3<\/td>\n<td style=\"width: 21.66%; height: 26px; text-align: center;\">18<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 35%; height: 23px;\">Construction et qualification professionnelle<\/td>\n<td style=\"width: 21.66%; text-align: center; height: 23px;\">52<\/td>\n<td style=\"width: 21.66%; text-align: center; height: 23px;\">46<\/td>\n<td style=\"width: 21.66%; text-align: center; height: 23px;\">52<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Les d\u00e9lais de d\u00e9lib\u00e9r\u00e9 selon les cat\u00e9gories de dossiers sont pr\u00e9sent\u00e9s aux objectifs 2.2 et 2.8 de la section \u00ab <a href=\"https:\/\/rapportannuel.tat.gouv.qc.ca\/2019-2020\/wp-content\/uploads\/sites\/7\/2020\/10\/5229-4_tat_ra-2019-2020_resultats-planif-strategique.pdf\">R\u00e9sultats en regard de la planification strat\u00e9gique 2016-2020<\/a>\u00a0\u00bb.<\/p>\n<h2>Plaintes des citoyens<\/h2>\n<p>Comparativement au nombre de dossiers qui ont \u00e9t\u00e9 trait\u00e9s au cours de l&rsquo;exercice financier 2019-2020, peu de plaintes ont \u00e9t\u00e9 d\u00e9pos\u00e9es au Tribunal, ce qui constitue un excellent indicateur de la satisfaction des citoyens. Ainsi, pour la p\u00e9riode du 1<sup>er<\/sup> avril 2019 au 31 mars 2020, le Tribunal a enregistr\u00e9 51 plaintes dont 13 se sont av\u00e9r\u00e9es fond\u00e9es.<\/p>\n<p><strong>Une<\/strong> <strong>plainte fond\u00e9e<\/strong> requiert, lorsque possible, une intervention directe pour corriger la situation. Si elle ne peut \u00eatre corrig\u00e9e, des mesures sont prises afin qu\u2019elle ne se reproduise plus.<\/p>\n<p><strong>Une<\/strong> <strong>plainte est en partie fond\u00e9e <\/strong>lorsque la responsabilit\u00e9 de la faute est partag\u00e9e entre la partie plaignante et le Tribunal, ou lorsque la position du Tribunal est en partie justifi\u00e9e.<\/p>\n<p><strong>Une<\/strong> <strong>plainte non fond\u00e9e<\/strong> est bas\u00e9e sur une incompr\u00e9hension et ne n\u00e9cessite aucune intervention de la part du Tribunal.<\/p>\n<p><strong>Une<\/strong> <strong>plainte irrecevable<\/strong> ne peut \u00eatre trait\u00e9e par le Tribunal parce qu\u2019elle ne remplit pas les conditions d\u2019ouverture. Par exemple, le fait d\u2019\u00eatre en d\u00e9saccord avec une d\u00e9cision rendue par le Tribunal ne constitue pas un motif de plainte.<\/p>\n<p><strong>Tableau 9<\/strong><\/p>\n<h3><strong>Plaintes trait\u00e9es en 2019-2020<\/strong><\/h3>\n<table style=\"width: 100%; border-collapse: collapse; height: 675px;\" border=\"1\">\n<tfoot>\n<tr style=\"height: 35px;\">\n<td style=\"width: 20%; height: 35px;\">Total<\/td>\n<td style=\"width: 12.9726%; height: 35px; text-align: center;\"><strong>13<\/strong><\/td>\n<td style=\"width: 13.461%; height: 35px; text-align: center;\"><strong>4<\/strong><\/td>\n<td style=\"width: 13.7616%; height: 35px; text-align: center;\"><strong>14<\/strong><\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 35px;\"><strong>15<\/strong><\/td>\n<td style=\"width: 12.5898%; height: 35px; text-align: center;\"><strong>4<\/strong><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 35px;\"><strong>1<\/strong><\/td>\n<td style=\"width: 10.8243%; height: 35px; text-align: center;\"><strong>51<\/strong><\/td>\n<\/tr>\n<\/tfoot>\n<thead>\n<tr style=\"height: 49px;\">\n<td style=\"width: 20%; height: 49px;\">Motifs<\/td>\n<td style=\"width: 12.9726%; height: 49px; text-align: center;\">Plaintes fond\u00e9es<\/td>\n<td style=\"width: 13.461%; height: 49px; text-align: center;\">Plaintes fond\u00e9es<br \/>\nen partie<\/td>\n<td style=\"width: 13.7616%; height: 49px; text-align: center;\">Plaintes<br \/>\nnon fond\u00e9es<\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 49px;\">Plaintes irrecevables<\/td>\n<td style=\"width: 12.5898%; height: 49px; text-align: center;\">Plaintes<br \/>\nen cours<\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 49px;\">Plaintes abandonn\u00e9es<\/td>\n<td style=\"width: 10.8243%; height: 49px; text-align: center;\">Total<\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 49px;\">\n<td style=\"width: 20%; height: 49px;\">Mise au r\u00f4le\/<br \/>\n\u00e9tat du dossier<\/td>\n<td style=\"width: 12.9726%; height: 49px; text-align: center;\">2<\/td>\n<td style=\"width: 13.461%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 13.7616%; height: 49px; text-align: center;\">3<\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 49px;\">3<\/td>\n<td style=\"width: 12.5898%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 49px;\"><\/td>\n<td style=\"width: 10.8243%; height: 49px; text-align: center;\"><strong>8<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 34px;\">\n<td style=\"width: 20%; height: 34px;\">Audience<\/td>\n<td style=\"width: 12.9726%; height: 34px; text-align: center;\"><\/td>\n<td style=\"width: 13.461%; height: 34px; text-align: center;\"><\/td>\n<td style=\"width: 13.7616%; height: 34px; text-align: center;\">2<\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 34px;\"><\/td>\n<td style=\"width: 12.5898%; height: 34px; text-align: center;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 34px;\"><\/td>\n<td style=\"width: 10.8243%; height: 34px; text-align: center;\"><strong>2<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 20%; height: 23px;\">Langue<\/td>\n<td style=\"width: 12.9726%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 13.461%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 13.7616%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 12.5898%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 10.8243%; text-align: center; height: 23px;\"><strong>0<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 49px;\">\n<td style=\"width: 20%; height: 49px;\">Comportement du personnel et qualit\u00e9 des services<\/td>\n<td style=\"width: 12.9726%; height: 49px; text-align: center;\">7<\/td>\n<td style=\"width: 13.461%; height: 49px; text-align: center;\">1<\/td>\n<td style=\"width: 13.7616%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 49px;\"><\/td>\n<td style=\"width: 12.5898%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 49px;\"><\/td>\n<td style=\"width: 10.8243%; height: 49px; text-align: center;\"><strong>8<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 34px;\">\n<td style=\"width: 20%; height: 34px;\">Conciliation<\/td>\n<td style=\"width: 12.9726%; height: 34px; text-align: center;\">2<\/td>\n<td style=\"width: 13.461%; height: 34px; text-align: center;\">1<\/td>\n<td style=\"width: 13.7616%; height: 34px; text-align: center;\">2<\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 34px;\"><\/td>\n<td style=\"width: 12.5898%; height: 34px; text-align: center;\">4<\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 34px;\">1<\/td>\n<td style=\"width: 10.8243%; height: 34px; text-align: center;\"><strong>10<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 20%; height: 23px;\">Accr\u00e9ditation<\/td>\n<td style=\"width: 12.9726%; text-align: center; height: 23px;\">1<\/td>\n<td style=\"width: 13.461%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 13.7616%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 12.5898%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 10.8243%; text-align: center; height: 23px;\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 20%; height: 23px;\">Services essentiels<\/td>\n<td style=\"width: 12.9726%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 13.461%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 13.7616%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 12.5898%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 23px;\"><\/td>\n<td style=\"width: 10.8243%; text-align: center; height: 23px;\"><strong>0<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 63px;\">\n<td style=\"width: 20%; height: 63px;\">Construction et qualification professionnelle<\/td>\n<td style=\"width: 12.9726%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 13.461%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 13.7616%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 12.5898%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 10.8243%; text-align: center; height: 63px;\"><strong>0<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 49px;\">\n<td style=\"width: 20%; height: 49px;\">D\u00e9cision (d\u00e9lai de d\u00e9lib\u00e9r\u00e9)<\/td>\n<td style=\"width: 12.9726%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 13.461%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 13.7616%; height: 49px; text-align: center;\">1<\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 49px;\"><\/td>\n<td style=\"width: 12.5898%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 49px;\"><\/td>\n<td style=\"width: 10.8243%; height: 49px; text-align: center;\"><strong>1<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 49px;\">\n<td style=\"width: 20%; height: 49px;\">D\u00e9cision (contenu)<\/td>\n<td style=\"width: 12.9726%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 13.461%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 13.7616%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 49px;\">7<\/td>\n<td style=\"width: 12.5898%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 49px;\"><\/td>\n<td style=\"width: 10.8243%; height: 49px; text-align: center;\"><strong>7<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 49px;\">\n<td style=\"width: 20%; height: 49px;\">Proc\u00e9dures administratives<\/td>\n<td style=\"width: 12.9726%; height: 49px; text-align: center;\">1<\/td>\n<td style=\"width: 13.461%; height: 49px; text-align: center;\">2<\/td>\n<td style=\"width: 13.7616%; height: 49px; text-align: center;\">6<\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 49px;\">1<\/td>\n<td style=\"width: 12.5898%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 49px;\"><\/td>\n<td style=\"width: 10.8243%; height: 49px; text-align: center;\"><strong>10<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 49px;\">\n<td style=\"width: 20%; height: 49px;\">Lois et r\u00e8glements<\/td>\n<td style=\"width: 12.9726%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 13.461%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 13.7616%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 49px;\"><\/td>\n<td style=\"width: 12.5898%; height: 49px; text-align: center;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 49px;\"><\/td>\n<td style=\"width: 10.8243%; height: 49px; text-align: center;\"><strong>0<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 63px;\">\n<td style=\"width: 20%; height: 63px;\">Protection des renseignements personnels<\/td>\n<td style=\"width: 12.9726%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 13.461%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 13.7616%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 12.5898%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 63px;\"><\/td>\n<td style=\"width: 10.8243%; text-align: center; height: 63px;\"><strong>0<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 34px;\">\n<td style=\"width: 20%; height: 34px;\">Autres<\/td>\n<td style=\"width: 12.9726%; height: 34px; text-align: center;\"><\/td>\n<td style=\"width: 13.461%; height: 34px; text-align: center;\"><\/td>\n<td style=\"width: 13.7616%; height: 34px; text-align: center;\"><\/td>\n<td style=\"width: 11.9063%; text-align: center; height: 34px;\">4<\/td>\n<td style=\"width: 12.5898%; height: 34px; text-align: center;\"><\/td>\n<td style=\"width: 4.48438%; text-align: center; height: 34px;\"><\/td>\n<td style=\"width: 10.8243%; height: 34px; text-align: center;\"><strong>4<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Dans sa planification strat\u00e9gique 2016-2020, le Tribunal a pr\u00e9vu des objectifs \u00e0 atteindre pour le d\u00e9lai de traitement des dossiers, que ce soit pour la mise au r\u00f4le, le d\u00e9lib\u00e9r\u00e9 ou la fermeture des dossiers. Les r\u00e9sultats \u00e0 cet effet sont pr\u00e9sent\u00e9s dans la section du rapport annuel consacr\u00e9e \u00e0 la planification strat\u00e9gique. La pr\u00e9sente [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Donn\u00e9es sur les op\u00e9rations du Tribunal - TAT - Rapport annuel de gestion 2019-2020<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rapportannuel.tat.gouv.qc.ca\/2019-2020\/donnees-sur-les-operations-du-tribunal\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Donn\u00e9es sur les op\u00e9rations du Tribunal - TAT - Rapport annuel de gestion 2019-2020\" \/>\n<meta property=\"og:description\" content=\"Dans sa planification strat\u00e9gique 2016-2020, le Tribunal a pr\u00e9vu des objectifs \u00e0 atteindre pour le d\u00e9lai de traitement des dossiers, que ce soit pour la mise au r\u00f4le, le d\u00e9lib\u00e9r\u00e9 ou la fermeture des dossiers. Les r\u00e9sultats \u00e0 cet effet sont pr\u00e9sent\u00e9s dans la section du rapport annuel consacr\u00e9e \u00e0 la planification strat\u00e9gique. 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